Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"361c87dd6b44182c52f3aeac81ee07f863ab0a4d_lout","branding":{"id":"14","key":"slsaithd","name":"SLSA IT Helpdesk","portalBaseUrl":"/servicedesk/customer/portal/14","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/14/9","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#d40000","headerLinkHoverBGColor":"#d40000","headerBadgeColor":"#d40000"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/ab86dc65-e1dd-4200-a2e9-c40a596beff1/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjNjliODYyZC00ZWQyLTQwZTItYmQ5Ni00ZTNjZjk4NDZhMGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmFiODZkYzY1LWUxZGQtNDIwMC1hMmU5LWM0MGE1OTZiZWZmMSI6WyJyZWFkIl19LCJleHAiOjE3ODY3NTQzMDUsIm5iZiI6MTc4Njc1MzcwNX0.K7Qnr3AHC-p5oJQgLok5GgSGrWt92VRcxwMtLcYeoCk&client=c69b862d-4ed2-40e2-bd96-4e3cf9846a0a&mode=fit","logoId":"ab86dc65-e1dd-4200-a2e9-c40a596beff1","isLogoAvailable":true,"helpCenterTitle":"SLS Service Desk","sharedPortalName":"SLS Service Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"SLS Service Desk","sharedPortalName":"SLS Service Desk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#4d5155","helpCenterTitleColor":"#2764db","bannerMediaApiUrl":"https://api.media.atlassian.com/file/b3cf1346-2ef3-4683-9f14-24b28f6b1705/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjNjliODYyZC00ZWQyLTQwZTItYmQ5Ni00ZTNjZjk4NDZhMGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmIzY2YxMzQ2LTJlZjMtNDY4My05ZjE0LTI0YjI4ZjZiMTcwNSI6WyJyZWFkIl19LCJleHAiOjE3ODY3NTQzMDUsIm5iZiI6MTc4Njc1MzcwNX0.mGDJv-YE82jnzAWjOx6xsGuwNcjZCFB5nGabzv_hpus&client=c69b862d-4ed2-40e2-bd96-4e3cf9846a0a&height=300&mode=fit","bannerMediaApiFileId":"b3cf1346-2ef3-4683-9f14-24b28f6b1705","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#4d5155","topBarTextColor":"#2764db","hasTopBarBeenSplit":true},"portal":{"id":"14","key":"slsaithd","projectId":10108,"serviceDeskId":14,"name":"SLSA IT Helpdesk","description":"<p>Welcome! You can raise a support request via the SLSA Members Helpdesk by completing the following form.</p>","portalBaseUrl":"/servicedesk/customer/portal/14","onlyPortal":false,"reqTypes":[{"id":"415","name":"Request SurfGuard Report assistance","descriptionHtml":"","callToAction":"Request SurfGuard Report assistance","introHtml":"<p>Request help with understanding or generating Surfguard reports.</p>","icon":10698,"iconUrl":"https://slsitjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10698","groups":[193],"key":""},{"id":"138","name":"Support or System Access Request","descriptionHtml":"<p>Important: <br> If your query relates to Online Learning/e-Learning please ensure you work through our FAQ before you log a ticket with the helpdesk.</p>\n<p><a href=\"https://help.sls.com.au/elearning-faq/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://help.sls.com.au/elearning-faq/</a></p>\n<p>You can also use our AI assistant for a quick response, or if you’d prefer to speak with a member of our team, please complete the form.</p>\n<p>Please note: <br> While we use AI in our user guides and help pages, ticket responses are hand-crafted by a real person. We kindly ask that you remain polite in your interactions.</p>","callToAction":"Support or System Access Request","introHtml":"<p>Need assistance with an SLSA application, require support, or have a system access request?</p>","icon":10527,"iconUrl":"https://slsitjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[41],"key":""},{"id":"142","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10534,"iconUrl":"https://slsitjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[],"key":""},{"id":"448","name":"Questions","descriptionHtml":"","callToAction":"Questions","introHtml":"<p>Request type used by live chat for fallback, only when other request types don't work.</p>","icon":10491,"iconUrl":"https://slsitjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[],"key":""}],"reqGroups":[{"id":41,"name":"General"},{"id":193,"name":"Rovo Automated"}],"orderMapping":{"193":[415],"41":[138]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a2802f08-7fcc-3ca7-955c-126d9bc66520","appLinkName":"","appLinkUrl":"","spaceKey":"SMIHK","spaceName":"SLSA Members IT Helpdesk KB","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SLSAHD","serviceDeskId":14,"kbLinkDomainURLs":["https://slsitjira.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":14,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SLSAHD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjNjliODYyZC00ZWQyLTQwZTItYmQ5Ni00ZTNjZjk4NDZhMGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTEwNDYxNzY4NDAiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzg2NzU0OTA1LCJuYmYiOjE3ODY3NTM3MDUsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.XHIfg0cV1y1J0Y_-cJOHhUoZBOkoi9rx4ELIOGRLezM","targetCollection":"upload-user-collection-1046176840","endpointUrl":"https://api.media.atlassian.com","clientId":"c69b862d-4ed2-40e2-bd96-4e3cf9846a0a","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"SLS Service Desk","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://slsitjira.atlassian.net/wiki","kbLinkDomainURLs":["https://slsitjira.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}