Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
SLS Service Desk
  1. SLS Service Desk
  2. SLSA IT Helpdesk

SLSA IT Helpdesk

Welcome! You can raise a support request via the SLSA Members Helpdesk by completing the following form.

  • Support or System Access Request

    Need assistance with an SLSA application, require support, or have a system access request?

Powered by Jira Service Management
{"xsrfToken":"7aa2e332db3cffaa2c37b49c4894629b76fffdf0_lout","branding":{"id":"14","key":"slsaithd","name":"SLSA IT Helpdesk","portalBaseUrl":"/servicedesk/customer/portal/14","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/14/9","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#d40000","headerLinkHoverBGColor":"#d40000","headerBadgeColor":"#d40000"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/ab86dc65-e1dd-4200-a2e9-c40a596beff1/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjNjliODYyZC00ZWQyLTQwZTItYmQ5Ni00ZTNjZjk4NDZhMGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmFiODZkYzY1LWUxZGQtNDIwMC1hMmU5LWM0MGE1OTZiZWZmMSI6WyJyZWFkIl19LCJleHAiOjE3NjUxNTQ5NDQsIm5iZiI6MTc2NTE1NDM0NH0.BVeW8XCnoDTVcKYxD-7eLeGeITw3AexQrBNVfOJRH54&client=c69b862d-4ed2-40e2-bd96-4e3cf9846a0a&mode=fit","logoId":"ab86dc65-e1dd-4200-a2e9-c40a596beff1","isLogoAvailable":true,"helpCenterTitle":"SLS Service Desk","sharedPortalName":"SLS Service Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"SLS Service Desk","sharedPortalName":"SLS Service Desk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#4d5155","helpCenterTitleColor":"#2764db","bannerMediaApiUrl":"https://api.media.atlassian.com/file/b3cf1346-2ef3-4683-9f14-24b28f6b1705/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjNjliODYyZC00ZWQyLTQwZTItYmQ5Ni00ZTNjZjk4NDZhMGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmIzY2YxMzQ2LTJlZjMtNDY4My05ZjE0LTI0YjI4ZjZiMTcwNSI6WyJyZWFkIl19LCJleHAiOjE3NjUxNTQ5NDQsIm5iZiI6MTc2NTE1NDM0NH0.XXnoRFxIHe53hffKg2-6Dl22NgjuB1FjazqbrP6mY1Y&client=c69b862d-4ed2-40e2-bd96-4e3cf9846a0a&height=300&mode=fit","bannerMediaApiFileId":"b3cf1346-2ef3-4683-9f14-24b28f6b1705","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#4d5155","topBarTextColor":"#2764db","hasTopBarBeenSplit":true},"portal":{"id":"14","key":"slsaithd","projectId":10108,"serviceDeskId":14,"name":"SLSA IT Helpdesk","description":"<p>Welcome! You can raise a support request via the SLSA Members Helpdesk by completing the following form.</p>","portalBaseUrl":"/servicedesk/customer/portal/14","reqTypes":[{"id":"138","name":"Support or System Access Request","descriptionHtml":"<p>Important: <br> If your query relates to Online Learning/e-Learning please ensure you work through our FAQ before you log a ticket with the helpdesk.</p>\n<p><a href=\"https://help.sls.com.au/elearning-faq/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://help.sls.com.au/elearning-faq/</a></p>\n<p>You can also use our AI assistant for a quick response, or if you’d prefer to speak with a member of our team, please complete the form.</p>\n<p>Please note: <br> While we use AI in our user guides and help pages, ticket responses are hand-crafted by a real person. We kindly ask that you remain polite in your interactions.</p>","callToAction":"Support or System Access Request","introHtml":"<p>Need assistance with an SLSA application, require support, or have a system access request?</p>","icon":10527,"iconUrl":"https://slsitjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[41],"key":""},{"id":"142","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10534,"iconUrl":"https://slsitjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[],"key":""}],"reqGroups":[{"id":41,"name":"General"}],"orderMapping":{"41":[138]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a2802f08-7fcc-3ca7-955c-126d9bc66520","appLinkName":"System Confluence","appLinkUrl":"https://slsitjira.atlassian.net/wiki","spaceKey":"SMIHK","spaceName":"SLSA Members IT Helpdesk KB","spaceUrl":"https://slsitjira.atlassian.net/wiki/spaces/SMIHK","isServer":false},"labels":[],"projectKey":"SLSAHD","serviceDeskId":14,"kbLinkDomainURLs":["https://slsitjira.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":14,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SLSAHD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjNjliODYyZC00ZWQyLTQwZTItYmQ5Ni00ZTNjZjk4NDZhMGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDEwOCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjUxNTU1NDQsIm5iZiI6MTc2NTE1NDM0NCwiYW5vbklkIjoiYW5vbi11c2VyIn0.ZamHbKSpsXiowkqvhnr8Axq7SDbJV8bqmu2oS8W4e-8","targetCollection":"upload-project-10108","endpointUrl":"https://api.media.atlassian.com","clientId":"c69b862d-4ed2-40e2-bd96-4e3cf9846a0a","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"SLS Service Desk","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://slsitjira.atlassian.net/wiki","kbLinkDomainURLs":["https://slsitjira.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=slsitjira","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"7aa2e332db3cffaa2c37b49c4894629b76fffdf0_lout","baseUrl":"https://slsitjira.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://slsitjira.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"c69b862d-4ed2-40e2-bd96-4e3cf9846a0a","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"58bfee763a304c479f2123248e257fcb","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://slsitjira.atlassian.net","edition":"premium","anonymousEnabled":true,"requestIntroEnabled":true}