Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
You can also use our AI assistant for a quick response, or if you’d prefer to speak with a member of our team, please complete the form.
Please note: While we use AI in our user guides and help pages, ticket responses are hand-crafted by a real person. We kindly ask that you remain polite in your interactions.
Required fields are marked with an asterisk*
{"xsrfToken":"2b0ff1d018ba773e4f12267ca9caffbdd70d1585_lout","branding":{"id":"14","key":"slsaithd","name":"SLSA IT Helpdesk","portalBaseUrl":"/servicedesk/customer/portal/14","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/14/9","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#d40000","headerLinkHoverBGColor":"#d40000","headerBadgeColor":"#d40000"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/ab86dc65-e1dd-4200-a2e9-c40a596beff1/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjNjliODYyZC00ZWQyLTQwZTItYmQ5Ni00ZTNjZjk4NDZhMGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmFiODZkYzY1LWUxZGQtNDIwMC1hMmU5LWM0MGE1OTZiZWZmMSI6WyJyZWFkIl19LCJleHAiOjE3NjUxNTYyNTMsIm5iZiI6MTc2NTE1NTY1M30.Iam1tzEFdENvZHAYzSlknlQpmke6weTuxmIrOW9fkws&client=c69b862d-4ed2-40e2-bd96-4e3cf9846a0a&mode=fit","logoId":"ab86dc65-e1dd-4200-a2e9-c40a596beff1","isLogoAvailable":true,"helpCenterTitle":"SLS Service Desk","sharedPortalName":"SLS Service Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"SLS Service Desk","sharedPortalName":"SLS Service Desk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#4d5155","helpCenterTitleColor":"#2764db","bannerMediaApiUrl":"https://api.media.atlassian.com/file/b3cf1346-2ef3-4683-9f14-24b28f6b1705/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjNjliODYyZC00ZWQyLTQwZTItYmQ5Ni00ZTNjZjk4NDZhMGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmIzY2YxMzQ2LTJlZjMtNDY4My05ZjE0LTI0YjI4ZjZiMTcwNSI6WyJyZWFkIl19LCJleHAiOjE3NjUxNTYyNTMsIm5iZiI6MTc2NTE1NTY1M30.6Lz1uil2HUkUlnxHOySJTXPnuS-iIG9QO0AWD-Xb22I&client=c69b862d-4ed2-40e2-bd96-4e3cf9846a0a&height=300&mode=fit","bannerMediaApiFileId":"b3cf1346-2ef3-4683-9f14-24b28f6b1705","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#4d5155","topBarTextColor":"#2764db","hasTopBarBeenSplit":true},"portal":{"id":"14","key":"slsaithd","projectId":10108,"serviceDeskId":14,"name":"SLSA IT Helpdesk","description":"<p>Welcome! You can raise a support request via the SLSA Members Helpdesk by completing the following form.</p>","portalBaseUrl":"/servicedesk/customer/portal/14","reqTypes":[{"id":"138","name":"Support or System Access Request","descriptionHtml":"<p>Important: <br> If your query relates to Online Learning/e-Learning please ensure you work through our FAQ before you log a ticket with the helpdesk.</p>\n<p><a href=\"https://help.sls.com.au/elearning-faq/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://help.sls.com.au/elearning-faq/</a></p>\n<p>You can also use our AI assistant for a quick response, or if you’d prefer to speak with a member of our team, please complete the form.</p>\n<p>Please note: <br> While we use AI in our user guides and help pages, ticket responses are hand-crafted by a real person. We kindly ask that you remain polite in your interactions.</p>","callToAction":"Support or System Access Request","introHtml":"<p>Need assistance with an SLSA application, require support, or have a system access request?</p>","icon":10527,"iconUrl":"https://slsitjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[41],"key":""},{"id":"142","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10534,"iconUrl":"https://slsitjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[],"key":""}],"reqGroups":[{"id":41,"name":"General"}],"orderMapping":{"41":[138]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a2802f08-7fcc-3ca7-955c-126d9bc66520","appLinkName":"System Confluence","appLinkUrl":"https://slsitjira.atlassian.net/wiki","spaceKey":"SMIHK","spaceName":"SLSA Members IT Helpdesk KB","spaceUrl":"https://slsitjira.atlassian.net/wiki/spaces/SMIHK","isServer":false},"labels":[],"projectKey":"SLSAHD","serviceDeskId":14,"kbLinkDomainURLs":["https://slsitjira.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":14,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SLSAHD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjNjliODYyZC00ZWQyLTQwZTItYmQ5Ni00ZTNjZjk4NDZhMGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDEwOCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjUxNTY4NTMsIm5iZiI6MTc2NTE1NTY1MywiYW5vbklkIjoiYW5vbi11c2VyIn0.EZy4vd1kIyHxRpCCzxpE9OvAzd--zR6rtZenqsQa1c4","targetCollection":"upload-project-10108","endpointUrl":"https://api.media.atlassian.com","clientId":"c69b862d-4ed2-40e2-bd96-4e3cf9846a0a","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":138,"projectId":10108,"issueType":{"id":"10245","name":"Support"},"form":{"name":"Support or System Access Request","descriptionHtml":"<p>Important: <br/>\nIf your query relates to Online Learning/e-Learning please ensure you work through our FAQ before you log a ticket with the helpdesk. </p>\n\n<p><a href=\"https://help.sls.com.au/elearning-faq/\" class=\"external-link\" rel=\"nofollow noreferrer\">https://help.sls.com.au/elearning-faq/</a></p>\n\n<p>You can also use our AI assistant for a quick response, or if you’d prefer to speak with a member of our team, please complete the form.</p>\n\n<p>Please note: <br/>\nWhile we use AI in our user guides and help pages, ticket responses are hand-crafted by a real person. We kindly ask that you remain polite in your interactions.</p>","callToAction":"Support or System Access Request","intro":"<p>Need assistance with an SLSA application, require support, or have a system access request?</p>","instructions":"<p>Important: <br/>\nIf your query relates to Online Learning/e-Learning please ensure you work through our FAQ before you log a ticket with the helpdesk. </p>\n\n<p><a href=\"https://help.sls.com.au/elearning-faq/\" class=\"external-link\" rel=\"nofollow noreferrer\">https://help.sls.com.au/elearning-faq/</a></p>\n\n<p>You can also use our AI assistant for a quick response, or if you’d prefer to speak with a member of our team, please complete the form.</p>\n\n<p>Please note: <br/>\nWhile we use AI in our user guides and help pages, ticket responses are hand-crafted by a real person. We kindly ask that you remain polite in your interactions.</p>","icon":10527,"iconUrl":"https://slsitjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"cascadingselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:cascadingselect","fieldId":"customfield_10219","fieldConfigId":"10444","label":"Help Topic","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10358","label":"Active Kids Voucher","selected":false,"children":[{"value":"10370","label":"General Enquiry","selected":false,"children":[]},{"value":"10369","label":"Payment Issue","selected":false,"children":[]},{"value":"10389","label":"Other","selected":false,"children":[]}]},{"value":"10507","label":"API","selected":false,"children":[{"value":"10512","label":"SEMS","selected":false,"children":[]},{"value":"10870","label":"SLS Hub","selected":false,"children":[]},{"value":"10509","label":"Surfcom","selected":false,"children":[]},{"value":"10510","label":"Surfguard","selected":false,"children":[]},{"value":"10511","label":"Other","selected":false,"children":[]}]},{"value":"10359","label":"Assessing App","selected":false,"children":[{"value":"10372","label":"Adding Members","selected":false,"children":[]},{"value":"10375","label":"Admin Access","selected":false,"children":[]},{"value":"10451","label":"Cannot Add TAF's","selected":false,"children":[]},{"value":"10371","label":"Event Assistance","selected":false,"children":[]},{"value":"10374","label":"How do I ……","selected":false,"children":[]},{"value":"10373","label":"System Error","selected":false,"children":[]},{"value":"10390","label":"Other","selected":false,"children":[]}]},{"value":"10502","label":"Beach Management","selected":false,"children":[{"value":"10503","label":"ABSAMP","selected":false,"children":[]},{"value":"10504","label":"Assessments","selected":false,"children":[]},{"value":"10505","label":"Beachsafe","selected":false,"children":[]},{"value":"10506","label":"Other","selected":false,"children":[]}]},{"value":"10534","label":"Complaints Form","selected":false,"children":[{"value":"10535","label":"Access","selected":false,"children":[]},{"value":"10536","label":"Other","selected":false,"children":[]}]},{"value":"10360","label":"eLearning","selected":false,"children":[{"value":"10379","label":"Admin Access Issue","selected":false,"children":[]},{"value":"10376","label":"Cannot Enrol","selected":false,"children":[]},{"value":"10444","label":"Coach/Officials Courses","selected":false,"children":[]},{"value":"10377","label":"Course Completed Under Wrong Account","selected":false,"children":[]},{"value":"10378","label":"Course Not Completing","selected":false,"children":[]},{"value":"10449","label":"eLearning Reporting","selected":false,"children":[]},{"value":"10383","label":"Member Access Issue","selected":false,"children":[]},{"value":"10381","label":"Page not Loading","selected":false,"children":[]},{"value":"10382","label":"Password Issue","selected":false,"children":[]},{"value":"10380","label":"QLD Hub","selected":false,"children":[]},{"value":"10391","label":"Other","selected":false,"children":[]}]},{"value":"10363","label":"Operations App","selected":false,"children":[{"value":"10402","label":"Gear & Equipment Access","selected":false,"children":[]},{"value":"10403","label":"Incidents Issue","selected":false,"children":[]},{"value":"10405","label":"Log In Issue","selected":false,"children":[]},{"value":"10400","label":"Password Issue","selected":false,"children":[]},{"value":"10404","label":"Patrol Log Issue","selected":false,"children":[]},{"value":"10455","label":"Powercraft Logs","selected":false,"children":[]},{"value":"10401","label":"Surf Risk Rating Access","selected":false,"children":[]},{"value":"10406","label":"Other","selected":false,"children":[]}]},{"value":"10364","label":"Payment Gateway","selected":false,"children":[{"value":"10410","label":"Access","selected":false,"children":[]},{"value":"10409","label":"Email Notification","selected":false,"children":[]},{"value":"10408","label":"Password","selected":false,"children":[]},{"value":"10407","label":"Payment","selected":false,"children":[]},{"value":"10537","label":"Reconciling Payments","selected":false,"children":[]},{"value":"10411","label":"Other","selected":false,"children":[]}]},{"value":"10672","label":"Reporting","selected":false,"children":[{"value":"10673","label":"Power BI Reports","selected":false,"children":[]},{"value":"10674","label":"Snowflake Reports","selected":false,"children":[]}]},{"value":"10365","label":"SEMS","selected":false,"children":[{"value":"10442","label":"Access","selected":false,"children":[]},{"value":"10499","label":"Add International Entry","selected":false,"children":[]},{"value":"10414","label":"Adding Member Enquiry","selected":false,"children":[]},{"value":"10413","label":"Contest Enquiry","selected":false,"children":[]},{"value":"10415","label":"Enquiry for Event Team","selected":false,"children":[]},{"value":"10412","label":"Event Enquiry","selected":false,"children":[]},{"value":"10416","label":"Other","selected":false,"children":[]}]},{"value":"10366","label":"SLSA Website","selected":false,"children":[{"value":"10417","label":"Page/Link Issue","selected":false,"children":[]},{"value":"10418","label":"Update Required","selected":false,"children":[]},{"value":"10419","label":"Other","selected":false,"children":[]}]},{"value":"10606","label":"SLS Hub","selected":false,"children":[{"value":"10607","label":"Access to Hub","selected":false,"children":[]},{"value":"10608","label":"Admin Access","selected":false,"children":[]},{"value":"10738","label":"Code Verification Not Received","selected":false,"children":[]},{"value":"10614","label":"Document Library","selected":false,"children":[]},{"value":"10612","label":"Education & Awards","selected":false,"children":[]},{"value":"10613","label":"Family Group Issue","selected":false,"children":[]},{"value":"10616","label":"Forms Issue","selected":false,"children":[]},{"value":"10609","label":"Joining Issue","selected":false,"children":[]},{"value":"10610","label":"Login Issue","selected":false,"children":[]},{"value":"10611","label":"Memberships","selected":false,"children":[]},{"value":"10619","label":"Members Store & Order Issue","selected":false,"children":[]},{"value":"10623","label":"Nipper Tracker","selected":false,"children":[]},{"value":"10618","label":"Officials Attendance","selected":false,"children":[]},{"value":"10621","label":"Payment Issue","selected":false,"children":[]},{"value":"10615","label":"Patrols Issue","selected":false,"children":[]},{"value":"10620","label":"Renewal Issue","selected":false,"children":[]},{"value":"10617","label":"Transfers","selected":false,"children":[]},{"value":"10624","label":"User Admin","selected":false,"children":[]},{"value":"10622","label":"Other","selected":false,"children":[]}]},{"value":"10367","label":"Surfcom","selected":false,"children":[{"value":"10420","label":"Access Request","selected":false,"children":[]},{"value":"10421","label":"Password Issue","selected":false,"children":[]},{"value":"10422","label":"System Enquiry","selected":false,"children":[]},{"value":"10423","label":"Other","selected":false,"children":[]}]},{"value":"10425","label":"SurfGuard","selected":false,"children":[{"value":"10427","label":"Access Issue","selected":false,"children":[]},{"value":"10426","label":"Access Request (Form 49)","selected":false,"children":[]},{"value":"10500","label":"API","selected":false,"children":[]},{"value":"10435","label":"Assessments/Awards","selected":false,"children":[]},{"value":"10440","label":"Date of Birth","selected":false,"children":[]},{"value":"10441","label":"Duplicate Member","selected":false,"children":[]},{"value":"10438","label":"Email/SMS","selected":false,"children":[]},{"value":"10434","label":"Family Groups","selected":false,"children":[]},{"value":"10436","label":"Gear & Equipment","selected":false,"children":[]},{"value":"10431","label":"Mailing Groups","selected":false,"children":[]},{"value":"10429","label":"Member Record Enquiry","selected":false,"children":[]},{"value":"10439","label":"Nipper Module","selected":false,"children":[]},{"value":"10430","label":"Patrols","selected":false,"children":[]},{"value":"10498","label":"Payments","selected":false,"children":[]},{"value":"10437","label":"Pending Requests","selected":false,"children":[]},{"value":"10443","label":"Price List","selected":false,"children":[]},{"value":"10428","label":"Reports","selected":false,"children":[]},{"value":"10432","label":"Transfers","selected":false,"children":[]},{"value":"10433","label":"Other","selected":false,"children":[]}]},{"value":"10523","label":"User Guides","selected":false,"children":[{"value":"10524","label":"General Feedback","selected":false,"children":[]},{"value":"10525","label":"Missing Information","selected":false,"children":[]},{"value":"10526","label":"Update Required","selected":false,"children":[]},{"value":"10527","label":"Other","selected":false,"children":[]}]},{"value":"10368","label":"Other","selected":false,"children":[{"value":"10424","label":"Other Enquiry","selected":false,"children":[]}]}]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Details on the reason(s) for opening the ticket.","descriptionHtml":"<p>Details on the reason(s) for opening the ticket.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"Please attach any related files, documents or a screenshot if you are receiving an error","descriptionHtml":"<p>Please attach any related files, documents or a screenshot if you are receiving an error</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10195","fieldConfigId":"10404","label":"Reporters Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10171","fieldConfigId":"10370","label":"Reporters Contact Number","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10100","fieldConfigId":"10269","label":"State","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10128","label":"NSW","selected":false,"children":[]},{"value":"10129","label":"QLD","selected":false,"children":[]},{"value":"10130","label":"WA","selected":false,"children":[]},{"value":"10131","label":"TAS","selected":false,"children":[]},{"value":"10132","label":"SA","selected":false,"children":[]},{"value":"10133","label":"VIC","selected":false,"children":[]},{"value":"10134","label":"NT","selected":false,"children":[]},{"value":"10200","label":"SLSA","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10193","fieldConfigId":"10402","label":"Club/Organisation","description":"e.g. Umina SLSC or SLSNSW","descriptionHtml":"<p>e.g. Umina SLSC or SLSNSW</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10084","fieldConfigId":"10214","label":"Role/Title","description":"e.g. Club President or Lifesaving Mgr","descriptionHtml":"<p>e.g. Club President or Lifesaving Mgr</p>","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/14/create/138","requestValidateBaseUrl":"/servicedesk/customer/portal/14/validate/138","calendarParams":{"firstDay":0,"date":"2025-12-08T12:00:53+1100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a2802f08-7fcc-3ca7-955c-126d9bc66520","appLinkName":"System Confluence","appLinkUrl":"https://slsitjira.atlassian.net/wiki","spaceKey":"SMIHK","spaceName":"SLSA Members IT Helpdesk KB","spaceUrl":"https://slsitjira.atlassian.net/wiki/spaces/SMIHK","isServer":false},"labels":[],"projectKey":"SLSAHD","serviceDeskId":14,"kbLinkDomainURLs":["https://slsitjira.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjNjliODYyZC00ZWQyLTQwZTItYmQ5Ni00ZTNjZjk4NDZhMGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDEwOCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjUxNTY4NTMsIm5iZiI6MTc2NTE1NTY1MywiYW5vbklkIjoiYW5vbi11c2VyIn0.EZy4vd1kIyHxRpCCzxpE9OvAzd--zR6rtZenqsQa1c4","targetCollection":"upload-project-10108","endpointUrl":"https://api.media.atlassian.com","clientId":"c69b862d-4ed2-40e2-bd96-4e3cf9846a0a","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}