11. Incidents (IRD)
The Incident section is accessible by selecting the 3 bars located at the top right-hand corner of the page and then selecting ‘Incidents’
11.1 Viewing Incidents
To view an incident
Incidents marked as Red are Active Incidents which are current in Surfcom.
Incidents marked as Blue are Incidents which are archived and have been closed.
Select the Incident you wish to view and the data will display on the App. Incidents which are open will have a limited amount of data to view.
Incidents marked as Blue will have all the data entered from the Incident Log to view. Using the up/down arrows you can view each section of the log.
11.2 Editing Incidents
Editing an Incident
Select (by clicking on) the Incident which you require to edit.
Note: Only Incidents which have been marked as Closed (in blue) can be edited and Incidents can also be edited from SurfGuard.
Select the ‘Edit’ button located at the bottom right-hand corner of the page.
Edit Fields as required and once completed hit the ‘Save’ button also located at the bottom right-hand corner of the page to save the Incident.
Use the Down/Up Arrows to select which field you wish to edit.
The Up Arrow will display the data from the selected field to view.
The Down Arrow will close the data from the selected field.
11.3 Creating Incidents
Select the red + New Incident Log button to create a new log.
If you are a member of multiple clubs use the drop-down menu to select the club where the incident occurred.
Note: If you are only a member of one club your club will be selected by default.
The date and time will be default set to the current time when creating the log. (this default information may be edited).
Fill in information into the Incident Log as required.
Fields marked as red as compulsory and must be filled in to complete the form.
Select ‘Save’ to save the Incident Log.
The Incident Log will be saved to the Operations App and also SurfGuard.
An issue number will be allocated to the Incident Log once successfully created.