Operations App User Guide
Troubleshooting
For any Operations App issues, please first check the error code here.
If unsuccessful please try uninstalling and reinstalling the app, or alternatively use the browser version.
Issue | Cause | Workaround/Action |
|---|---|---|
Error when signing Members onto Patrol 'Member Not in Patrol Log'. | This error is caused by a network disruption during sign-on, which prevents the Patrol Log from being created correctly in SurfGuard. |
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SurfCom (SOC) manually signs on a patrol and the Operations App is not updated; rostered members appear as No Shows. | Sign-on is completed in SurfCom without the corresponding patrol updates being completed in the Operations App. |
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