Other Tools/Links
The Top Menu Contains a number of different options and links.
Radio Log
The Radio Log is accessible from the Summary Dashboard
or the Radio Log shortcut
Map
The Map is accessible from the Other Tools/Links Menu
The Map displays a graphical image showing the Status of beaches, the Zoom In/Out Function can be used to locate a specific Beach.
Generate Message
The Generate Message icon is accessible from the Top Menu Bar
Within the Generate Message screen there is a text box to add your:
Message
SurfGuard Mailing Group
Members of the group (These will be displayed on the right-hand side)
Send to Group to distribute the Email or SMS to the selected group
Once selecting Send to Group a Success notification will be displayed
A copy of the message will be recorded in the Radio Log available in the Summary screen
Incident Notifications
The Incident Notifications icon is accessible from the Top Menu Bar
Incident Notifications will be displayed when a Mailing Group recipient responds to a callout request via the SMS link.
Example SMS Notification:
If the recipient accepts the callout and selects ‘Yes’ to Respond to the Incident Notification will be displayed under the Incident Notification icon in Surfcom
Hazard Notification
The Hazard Notifications icon is accessible from the Top Menu Bar
Online Help
The Online Help icon is accessible from the Top Menu Bar
This icon opens a link to the SLSA IT Helpdesk where you can log a ticket for any issues and also access knowledgebase items based on the context entered into the Summary field
Reports Menu
The Reports Menu icon is accessible from the Top Menu Bar
There are several reports available from the Reports Menu:
Daily Statistics
Statistics Summary
Daily Communication Log
Rescue Summary
Service Log
Incident Report
Entity Summary
GPS Tracking Report
Radio Log Beaches Status
Service Profiles
Hazard Summary
View All Services
Unit Report
System Menu
The System Menu icon is accessible from the Top Menu Bar
There are several options available from the System Menu, the availability of these options will depend on your access level
Unit Availability
Unit Maintenance
Unit Orphaned
Current Users
User Admin
State Instructions Admin
State Email Templates
Incident Types
Timezone and Geography
Callsigns
Public Holidays
Admin Settings
Profile Menu
The Profile Menu icon is accessible from the Top Menu Bar
From here you can sign out or edit your profile, change password and update contact details
Admin Functions
There are a number of Admin options in Surfcom, some of these functional allow configuration of State Specific Functions and preferences
7.1 Record Message – State Incident Record
Record Message – State Incident Record
This function allows States to set the default for Service when using the ‘Record’ function within an incident:
There are 2 options available
Primary Service
Last Service
This setting will determine if a State sees the Primary Service in the Record message screen or the Last Service
In this example the Primary Service is being prefilled when selecting the Record option from within an Incident
User Admin
This function allows Users with Administrator or Super Admin access to Manage Users
In the User Admin screen the following options are available:
View User Status – All, Active or Inactive
Add a User
View/Edit User Details
View/Set Permissions
In the User Maintenance screen Administrators & Super Admins can:
Set a temporary password
Set a Users Status
Set Expiry Date
Set Users Details
*Set Organisation Access & Default Organisation
Deactivate a User:
To deactivate a user update their Status to Inactive and set the Expiry to the current date or a date in the past
