3. Lodging New Reports
Club websites should include a link and information for members on how to lodge a complaint, grievance or child safe concern report. The link should redirect the user to http://complaints.sls.com.au which will give the user links to some background information and a choice of the type of report they wish to lodge:
Child Safe Matter
Complaint or Grievance
3.1 Lodging a Child Safe Concern
Reports can be lodged by members of the public, club members, SLS staff and Complaint Managers. Apart from the first step, the process is very similar.
Public, club members and staff
These users can go direct to http://complaints.sls.com.au (or from a link on their club’s website).
Complaint Managers
If you are logged in as a CM, you can lodge a child safe concert report on behalf of someone else from within the Reporting System itself. From the main Child Safe Concerns screen, click the + Create button in the top right of the screen:
From this point the steps are the same. First you must confirm there is no immediate threat or danger to the child or young person concerned:
Step 1
The next step is important as it controls which organisation the report will be assigned to. In most cases, reports are lodged directly with the club concerned. Make sure you are familiar with the relevant policies and procedures before deciding to lodge a report at a higher level.
Step 2
This step allows you to choose your role in the report and the nature of the concern. For the latter you can choose more than one option. These choices will be reviewed by the Complaint Manager and may be updated as the matter progresses.
Step 3
This step is important, so it is critical that as much accurate information is provided to allow the Complaint Managers to deal with the report with the appropriate level of priority.
Step 4
This screen will vary depending on the first choice you made in Step 2. Again, provide as much detail as possible here.
Step 5
Here you may find some of the information is prefilled depending on the answers provided in Steps 2 and 4. Up to 3 victims’ details can be entered here.
Step 6
Capture as much information about the alleged offender or respondent in the report. Again, you can provide details for multiple offenders (up to 2). If the names or other details of the offender(s) are not known, provide as much identifying information as you can.
Step 7
Here, details of up to 3 witnesses can be provided. It is important that the witnesses are informed of their role in the report as they may be called upon to provide more details, so it is important to get their consent before submitting a report.
Step 8
This step allows you to add any other information that could not be included in any of the other sections.
Step 9
Upload any supporting images, videos or documents here if relevant to the report.
Step 10
Once you are ready to submit the report a summary of your report is displayed, and you can make any adjustments before completing the submission.
Confirmation
Once submitted, you will be provided with a report reference and the option to download and/or print the report for your records. NOTE, this summary cannot be emailed.
3.2 Lodging a Complaint or Grievance
Reports can be lodged by members of the public, club members, SLS staff and Complaint Managers. Apart from the first step, the process is very similar.
Public, club members and staff
These users can go direct to http://complaints.sls.com.au (or from a link on their club’s website).
Complaint Managers
If you are logged in, as a Complaint Manager, you can lodge a complaint or grievance report on behalf of someone else from within the Reporting System itself. From the main Complaints screen, click the + Create button in the top right of the screen:
From this point the steps are the same. First you will be required to confirm that all other avenues for
resolution have already been attempted, and that if a crime has taken place, that the relevant authorities have been notified:
Step 1
The following step is important as it controls which organisation the report will be assigned to. In most cases, reports are lodged directly with the club concerned. Make sure you are familiar with the relevant policies and procedures before deciding to lodge a report at a higher level.
Step 2
This step allows you to choose your role in the report and the nature of the concern. For the latter you can choose more than one option. These choices will be reviewed by the Complaint Manager and may be updated as the matter progresses.
Step 3
This step is important, so it is critical that as much accurate information is provided to allow the complaint managers to deal with the report with the appropriate level of priority.
Step 4
This screen will vary depending on the first choice you made in Step 2. Again, provide as much detail as possible.
Step 5
Here you may find some of the information is prefilled depending on the answers provided in Steps 2 and 4. Up to 3 victim’s details can be entered here.
Step 6
Capture as much information about the alleged offender in the report. Again, you can provide details for multiple offenders (up to 2). If the names or other details of the offender(s) are not known, provide as much identifying information as you can.
Step 7
Here, details of up to 3 witnesses can be provided. It is important that the witnesses are informed of their role in the report as they may be called upon to provide more details, so it is important to get their consent before submitting a report.
Step 8
This step allows you to add any other information that could not be included in any of the other sections.
Step 9
Upload any supporting images, videos or documents here if relevant to the report.
Step 10
Once you are ready to submit the report a summary of your report is displayed, and you can make any adjustments before completing the submission.
Confirmation
Once submitted, you will be provided with a report reference and the option to download and/or print the report for your records. NOTE, this summary cannot be emailed.
3.3 Notification of New Reports
If a Child Safe Concern or Complaint/Grievance is submitted in relation to an incident at a Club, an email notification will be sent to all Complaint Managers listed for that club. Likewise. when a branch-level report is lodged, all the Complaint Managers in that branch will receive a notification. Complaints/Grievances and Child Safe Concern reports lodged at a Club or Branch level will also have a notification sent to all Complaint Managers at National and State level (for the state in which the club or branch is located).
Complaint Managers can click the link in the email to access the reporting system, or by going to https://complaints.sls.com.au/slsa/login and signing in with their Members Area details. They can then either search for the report by the reference code in the email, or look in the at the top of the Complaints or Child Safe Concerns lists where the most recent reports should be listed. Refer to the Finding and Viewing Reports topic for further information.