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Find Member

Find Member

The Find Members screen lets you perform a detailed search for members. The results you see depend on your current organisation and permissions.

Find Members allows you to:

  • Search for members using keywords

  • View members across the organisations you have access to

  • Filter results using multiple criteria

Keyword Search

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  • Enter one or more keywords in the search field, then select “Search” or press Enter to view results.

  • You can search using:

    • Member ID

    • First name, last name, preferred name, or maiden name

    • Email address

    • Mobile or home phone number

    • Gender

    • Home or postal address

    • Date of birth

    • Emergency contact or guardian details

    • Family group name

Clear your search

  • Select the “Clear” button to remove the search text

  • Applied filters will remain in place

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Search with filters

The Filters panel lets you refine your results without re‑running the search.

You can:

  • Apply multiple filters at once

  • Toggle filters on and off

  • See the number of filters applied in the badge next to the filter category

 

Available filters

  • Membership Status
    (Active and Archived are selected by default)

  • Organisations
    (Visible at Branch, State, or National level only)

  • Sub‑Membership Category

  • Registered Season

  • Competitor Status

  • Age range

  • Patrol Teams
    (Visible at Club level only)

  • Pending Requests

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Clear your filters

  • Select the “Reset All” button to reset your filters to default mode

  • Anything entered in the Search field will remain in place

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Video Version

https://slsitjira.atlassian.net/wiki/spaces/ITSYSUG/pages/2256765119/Find+Member#%F0%9F%93%B9-Video-Version

Troubleshooting

Issue

Possible cause

Action

I can’t access Find Members

Find Members is only available if you belong to a group with permission to view it

  • SurfGuard user accounts are managed by each state office. Contact your state centre using the appropriate form here to have them update your permissions if needed.

I can’t see the Filters panel

On the Find User page:

  • If you are using desktop or tablet, the Filters might be hidden to save space on the page

  • Filters won’t appear if you are using a mobile phone or tablet in portrait view (filters open in a separate full‑screen view)

  • On desktop or tablet select the “Show Filters” button

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  • Contact the Helpdesk for assistance if needed

I know the member exists, but they don’t appear

A member result won’t appear if:

  • Their membership is still pending

  • They’ve been transferred out

  • They are deceased, suspended, or expelled and those Membership Status filters aren’t selected

  • You don’t have access to their organisation

  • In the Search bar, instead of First Name, try searching by Last Name, Member ID, Email Address, or Phone Number

  • Use the filters for more advanced searching

  • Select “Reset All” to restore default filters, then reselect filters

  • SurfGuard user accounts are managed by each state office. Contact your state centre using the appropriate form here to have them update the list of organisations you can access.

I only see Active and Archived members

Active and Archived membership statuses are selected by default in the filters

  • Select Archived, Suspended, Deceased, or other statuses as required

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