4. Memberships
The Membership tab drop-down includes the following options:-
Renewal, Pay, Transfer & Archive
Create & Manage Family Groups
View Award Details
Update Personal Details
View Pending Requests
Access the Member Store
4.1 Renew, Pay, Transfer & Archive
On this screen a member will be able to view all the organisations they currently hold membership with. The screen also allows for the user to
1) renew membership,
2) instigate a transfer,
3) make a payment ,
4) request to have their membership archived or
5) submit a request to change their membership category.
Renew Membership
Click Renew
Check the Season field shows the correct renewal season. This season is 2024/25
Click Submit
Select the desired Membership fee
Click Next
Select any ‘add on’ fees if applicable
Click Next
Review your summary order
Fill in the Payment Details (the payment section will appear if your club has ‘enforced credit card payments’)
10. Tick the appropriate declarations boxes
11. Click Next
12. If your submission is successful a confirmation screen will display advising the renewal request is pending approval by the club.
13. If your club is not enforcing credit card payments then once you have submitted your renewal application click the words ‘MAKE PAYMENT’ and the system will direct you to the SLSA Payment Gateway or show you the clubs banking details.
Join/Transfer to a New Organisation
To apply to join or transfer to a new organisation click “Join/Transfer to a new organisation” link on the
Memberships screen. To join a surf club or to transfer to a different club, choose the first option. You will then be required to choose from the following three transfer options: -
Full Transfer (Leave your current club) – means moving your membership to a different surf club. Once your application is approved, you will no longer be a member of your current club. If you select this option and are presently a member of more than one club, you will be asked to select the club you wish to leave.
Competition rights transfer – Keep your membership at your current club(s) but move your competition rights to a new club. You will then have dual membership.
Non-competition rights transfer – Join another club, while keeping your membership and your competition rights at your current club. You will then have dual membership.
Note: This transfer facility merely initiates the transfer process. The transfer itself depends on endorsement from both your current club, the new club and Branch or State approval.
Online Payments
Members can pay for a range of transaction, including; Membership, Gym, Courses & Training Manuals, Merchandise, Lockers and Functions. Each SLS organisation determine the forms of payment they accept and may include: – Cash, cheque, online payments via the SLSA Payment Gateway, Direct Deposits or EFTPOS facility.
Change Membership Category
If a member believes they are eligible for a change in membership category due to their age or years of patrol service they can submit an online request to Change their membership category. Once the change category is submitted a pending request will be sent to the organisation for approval. The change will not occur until the request has been approved
4.2 Family Groups
From the Memberships tab drop-down select Family
The screen will show any family groups that you are attached to. If no family group is showing then create one.
1. Creating a Family Group
Click Create Family Group and type in a Family Group name eg: Smith Family
NOTE: You (the primary member) are automatically placed in the family group so you only need to add your other family members.
Type in the First Name, Last Name & DOB of a family member that you wish to add to our Family Group, tick the box Include Archived Members and click Search.
NOTE: For privacy reasons, you will need to match exactly each person searched to be able to add them to your Family group. If you are having difficulty finding your family members, contact your club who can assist.
If the system locates your family member they will be displayed in the Available Members on the left- hand side. Highlight the name and using the > arrow key move them over to the Selected Members on the right-hand side. Repeat as necessary for additional family members.
Scroll to the bottom of the screen and click Submit.
Refresh your screen and you will now see that your family group has been created.
2. Renew Family Membership
Under Actions, click ‘Renew Memberships’
Tick the checkbox located to the Left of each members name that you wish to renew membership form
NOTE: Check box will not appear against members who are already registered for the selected season or have already submitted an online renewal form.
Click Submit
Select the desired membership fee for each member of the family group.
Note: If your club offers a family fee option then select the family fee for the first member of the family group i.e.: $350 – Other – Family Membership and then select $0 – Other – Membership Fee for the remainder of the family group. If no family fee option is available then select the appropriate fee for each individual family member.
Select any ‘add on’ fees if applicable
Click Next
Review the summary
Payments: fill in the payment details. Note: payment option will only appear here your club has enforced credit card payments otherwise the payment option will present after submitting your family renewal applications.
Tick the box to agree to the SLSA Membership Declaration Click ‘Submit’
Upon submitting your Family Groups membership renewals the system will give the Primary Family Group user the option to update\share data with the family groups. If you need to update a family group members address, phone, email and/or emergency details click on the corresponding checkbox.
6. Click Yes or No
7. Once submitted you will be given the option to MAKE A PAYMENT if not already done so via Credit Card before submitting your applications.
NOTE: you can pay for the whole family in one payment. The payment will be recorded against the primary member who was logged into the Members Area.
3. Add Another Existing Member to a Family Group
Under Actions, click View/Edit
Click Add New Member
Repeat steps 2 -5 in Creating A Family Group details listed above
4. Add Another Existing Member to a Family Group as a Primary Contact
Under Actions, click View/Edit
Click Add New Primary Contact
Repeat steps 2 -5 in Creating A Family Group details listed above
5. Join a Brand-New Member to the Organisation and Add Them to a Family Group
Under Actions, click View/Edit
Click Join New Person & Add
A pop up message will display advising You will be directed to Join Surf Life Saving. Are you sure? Click OK
You will then fill in the fields (first name, DOB etc) of the new member of the family that you wish to join up to your club and add to your family group.
Complete the pre-filled membership form (if need be), tick the declaration boxes at the bottom of the form and click the ‘submit’.
A pending request for ‘new club membership’ and ‘join member to a family group’ will be sent to the club for approval.
6. Join/Transfer a Family Group to a new Organisation
Under Actions, click View/Edit
Click Join/Transfer to a New Club
The system will ask you to ‘select your situation’. In most cases, you would tick the checkbox ‘I want to join a surf club or transfer to a different surf club’.
Select the State, Branch and Club/Organisation (from the available drop-down boxes) name of the club that you wish to transfer to.
Tick the checkbox for the members of the family that you wish to transfer.
Select the type of transfer required, Full Transfer, Competition or Non-Competition transfer
To finalise the process, tick the declaration boxes at the bottom of the screen and click the ‘submit’ button.
7. Dissolve a Family Group
Under Actions, click View/Edit
Click Dissolve Family Group – The system will send a request to your club and will display in the Family Group as ‘Pending Request-Dissolve Family Group’ Note: The group will not be dissolved until endorsed by your club.
Once approved the Primary member of the dissolved group will receive an email advising of the action taken.
Frequently Asked Questions (FAQ’s)
A Family Group is a grouping of people in one club for the purposes of data management where it is assumed the primary member(s) in control of the group have some legal standing to manage the Group.
Family Groups consists of Primary member(s) who can manage the group and standard members who can be managed in the group.
A Family Group can only exist where there is at least one Primary and one Standard member.
A Primary member must be over 18 years old.
Family Groups can only be created by members 18 years and over
Email notifications will be sent when a person is demoted or removed from a group.
Clubs must approve all requests initiated from the Family Groups area via Pending Requests in Surfguard
Club Officers can manage the groups and perform all other family group functions from within Surfguard.
You can be a member of more than one family group in one club
Any disputes or issues around the creation, data management or dissolution of a group should be raised with your Club in the first instance.
All users of the Members Area automatically agree to abide by all SLSA and State / Branch and Club Terms of Use, Privacy and other Policies, Regulations and guidelines.
The use of family groups in the Member Area is not compulsory.
4.3 Awards
Members can view all their SLSA awards.
If a member is not proficient in an award it will be flagged in red with the award expiry date.
This page can be filtered by all the primary headings or a member can use the search function to find a specific Award.
A member can also print a full transcript of their awards.
4.4 Update Personal Details
At any time members can submit a request to update their personal details. eg. Email, mobile or address details change. The request will generate a pending request for their club to approve in Surfguard.
If the member submitting the details is a primary contact of a family group they will be prompted to update the details for other family members. The primary contact will be asked what data to update with other family members and will be required to tick the boxes for the data they want to have updated in their family group members profiles.
4.5 Pending Requests
Any request requiring approval by a club Officer, such as Membership renewal, update personal details, change membership category, new family group or transfer requests are listed in this section.
4.6 Member Store
All Members
A range of SLSA merchandise is available for all registered members to purchase in the members store.
Club Administrators
Access to the full SLSA Shop for Club/Branch/Sate officers/Administrators can only be accessed if the Officer/Administrator has been assigned SLSA Online Member Store/Shop Administrator access via the Officer Positions in Surfguard. Once this is assigned the club Officer/Administrator will have two options to shop and pay by credit card for their purchases or to make purchases on behalf of their club and the club will be invoiced. See screenshots below:
